Exercice

 4. Listen and repeat the words in colour. Then choose the correct answer.

1. Thank your calling. I'll be happy to assist you again in the future.

2. I don't know what to do. What do you suggest?

3. I can't remember exactly what you ordered. I'll check my records.

4. The order hasn't arrived yet. It must be lost in the post.

5 Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?

1. Similar

2. Not Similar

3. Similar

4. Similar

5. Not Similiar

6. Similar

6. Listen annd repeat the words in color. Then copy and complete the sentences.

1- Refund

2 - Compensantion

3 - Faulty part

4 - Losing bussiness

5 - Making a noise

6 - Doesn't fit

7. Read the sentences. Which are said by a customer? Which are said by a customer relations representative?

1 - Customer relations representative     

2- Customer relations representative 

3- Customer                                          

4- Customer relations representative          

5-Customer      

6-Customer relations representative                                           

7-Customer 

8-Customer

8. Read the complaint record. Complete the sentences with the words and phrases below.

1 - Return

2 - Under warranty

3 - Refused

4 - Refund

5 - Compesantion

6 - Make a claim.