A: Can I speak to Chloe Burns in tech support, please?
B: Just a moment, I'll put you on hold... I'm sorry. I'm afraid that Chloe is unavaible at the moment. She's in a meeting with a client. Can I transfer you to Bill Jones from the same departament?
A: No, I'd rather speak to Chloe directly.
B: Ok, I understand.
A: Could you ask her to return my call, please?
We've got a problem with our accounting program.
We need a solution urgently.
B: Let me write down your name and contact details.
A: It's Steve McGough.
B: Can you spell your last name, please?
A: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 922.
B: Ok, Let me check that. It's 061 209 992?
A: No, it's 922 at the end. 061 209 922.
B: 061 209 922. OK. And the message is to a call you urgently about a software problem.
A: That's right.
B: I expect her to be free at around 1.00.
