Dialoge

A: Hello, this is Tim in IT.

B: Hi, Tim. This is Sara. I'm calling from the third floor. I've got a problem with my keyboard.

A: Good morning, Sara. Is it a standard keyboard or a wireless keyboard?

B: I'ts a standard one and the delete key is stuck. I've deleted a whole page of text!

A: Oh dear! So firts, make sure you've saved all your work. Ok, now unplug the keyboard from your PC. Next, turn it over and hit it gently.

B: What? Are you sure?

A: Yes - if the keys have got dirt inside them, they sometimes get stuck.

B: Ok... now what?

A: Now plug the keyboard in again. Press the enter key and see what happens.

B: Alright. Hey, it's working! Thanks.

A: Great.

B: Tim, wait a minute. Now the s key isn't working. I'm pressing the key, but the symbol doesn't appear on the monitor.

A: Alright, I'll come and take a look. We'll try cleaning some of the keys.

B: Thanks. I'm in Room 312.

CATALÀ

A: Hola, 

B: Hi, Tim. Aquesta es la Sara. Estic trucant des de la tercera planta. Tinc un problema amb el meu portàtil.

A: Bon dia Sara. Es un teclat normal o inalambric?

B: Es un normal i la lletra d'esborra s'ha encallat. E esborrat una pagina sencera de text. 

A: